General Refund Policy
| Spring Term Refund Deadline: Summer Term Refund Deadline: |
All Returns Require a Cash Register ReceiptIf you have lost your receipt we can search our systems and do a reprint for a charge of $5. Please fill out and print the receipt lookup request form to drop off at any one of our cash desks to begin the process of receipt lookup. This service is only available for credit, charge account or debit transactions. We are unable to fulfill lookup requests for cash transactions. All Sale, Clearance or Discounted items are final sale. |
Course Materials
Books - Required or Optional for Courses
Textbooks must be returned in original, unopened packaging and in new condition. Do not write in, mark or read your textbook or open any accompanying software until you are certain about your courses. Textbook refunds are limited to the beginning of each term. Course materials refund dates are posted online and in store.
Custom Courseware
All custom courseware is NON-REFUNDABLE.
Required Course Supplies & Surgical Supplies
All stationery and supply items required for a course, as well as surgical supplies and equipment, are NON-REFUNDABLE.
General Books & Clinical Reference
General Reading and Clinical Reference Books may be returned within 14 days provided that the book is in new condition and HAS NOT BEEN READ. All special order merchandise and test preps are NON-REFUNDABLE.
Stationery, Clothing, Computers, Electronics & Giftware
General stationery, office supplies and merchandise from the Computer Department may be refunded / exchanged within 14 days from the date of purchase, provided it is unused and in the original unopened packaging. Clothing must be in the original condition, have the tags attached and be unwashed and unworn. Software is not-returnable. Personal items such as earphones, hats, footwear and undergarments are final sale. In some circumstances, a 20% restocking fee will apply.
All special order merchandise including configured-to-order, personalized or other customized product, may not be returned for refund or exchange under any circumstances unless deemed as defective under manufacturer’s policies.
Defective merchandise will be handled in accordance with the manufacturer’s warranty. It is the customer’s sole responsibility to forward the defective products to the original manufacturer.
Holiday Refund Extension
To accommodate holiday purchases the refund deadline for Clothing, Giftware, General Books and Stationery will be extended. All purchases made after November 1st will be refunded until the last business day of January.
Return Policy for Online Purchases
Return time lines for purchases made through the Campus Store website are calculated from the date you receive the goods to the date that your return package is postmarked. All of the return time lines noted above apply to online orders, so please make note of these when placing your order. Any returns falling within the guidelines are gladly accepted. Shipping costs are NON-REFUNDABLE.
Pick Up Policy
Items will be held for pickup for 30 days from the date of initial notification. Items that are unclaimed after 30 days are non-refundable and will not be held. If you are unable to pickup your purchase within 30 days of initial notification please inform our Webstore and we will extend the hold to a maximum of 60 days.
