Frequently Asked Questions (FAQ's)
- Course Materials FAQs
- I am a student / faculty /staff member. Do I get a discount?
- I have night class. Why aren’t you open later?
- Why isn’t the Post Office always open when the store is?
- Do you do custom orders for conferences, clubs or departments?
- What if I don’t see the book that I’m looking for?
- Who do I talk to about a return?
- Can I return software?
- Why can’t I return headphone and ear buds?
- I’ve lost my receipt. What do I do?
- Why can’t I exchange a donation?
- Questions about Student Charge Accounts
- What can I charge to my PDA or research account?
1. Course Materials FAQs
Answers to questions about course materials including textbooks, custom courseware, i>clickers, Access Codes and Aplia.
2. I am a student / faculty /staff member. Do I get a discount?
The same price applies to everyone. We do our best to keep prices as low as possible. Sign up for our e-Newsletters to be notified of specials, sales and promotions.
3. I have night class. Why aren’t you open later?
We do our best to match our hours to student demand. What we have found is while there are a few students who prefer to visit the store late there was not enough traffic to justify the cost of staffing the store for the extra hours. The store is generally open so that students can pick up their books before night class and we offer extended hours during Rush periods.
4. Why isn’t the Post Office always open when the store is?
The Post Office is run by the Federal Government who sets the Post Office hours.
5. Do you do custom orders for conferences, clubs or departments?
Yes we do. We do custom orders for departments, clubs and conferences. We have a wide assortment of products available such as data keys pre-loaded with your presentation materials to T-shirts, portfolios and more. Almost anything can be custom printed with your logo or graphic.
6. What if I don’t see the book that I’m looking for?
We can special order almost any title in print and also have a database of approximately 1 million books that can be printed on site.
7. Who do I talk to about a return?
Returns can be done at any cashiers desk. During the Rush periods returns are done at the Hole in the Wall found in the hallway of Gilmour Hall (just turn left when you exit the black doors at the back of the store). Campus Store return policy.
8. Can I return software?
No. Software is non-refundable. Once you buy a piece of software or a licence it is yours for keeps.
9. Why can’t I return headphone and ear buds?
For hygienic reasons we cannot exchange earphones. Would you want to put some strangers used ear buds in your ears? Of course not... that’s gross.
10. I’ve lost my receipt. What do I do?
In order to do an exchange or refund you will need a receipt as proof of purchase same as any other store. We can search our system for your transaction (receipt) however there is a $5 fee to look up EACH transaction. In order to look up a transaction, you must know the EXACT amount of the transaction, and the date of the transaction. It takes 24 hours (longer during Rush periods) to look up a transaction. For a receipt look up please fill out a request form (type directly on the form and then print) and bring it to any cash desk at any location.
11. Why can’t I exchange a donation?
Donation items are purchased specifically for this purpose. They are not in our regular inventory and therefore cannot be exchanged or refunded. If for some reason you are unhappy with an item that you have received from a club, faculty or charity please contact the party who gave you the item. Learn more about the Campus Store donation policy or request a donations.
12. Questions about Student Charge Accounts
13. What can I charge to my PDA or research account?
Each department will have their own guidelines for PDAs and Research Accounts.
14. What’s with all the jargon?
University is a world unto itself with lots of new terms, short forms and jargon. To help you navigate the lexicon of the Campus Store we have prepared a Glossary of McMaster Campus StoreTerms.
